FAQ
Below you’ll find answers to the most common questions about Emporial watches, pre-orders, shipping, and more. If you don’t see what you’re looking for, feel free to contact us — we’re here to help.
Product & Design
Are Emporial watches original designs?
Yes. Every Emporial timepiece is designed in-house — from case shape to dial layout — with a focus on modern elegance and timeless character.
What movement do you use?
Details about the specific movement used can be found on each product page. We select high-quality, reliable movements that reflect the precision of our design.
Are your watches automatic or quartz?
We currently offer [automatic/manual/quartz — choose your option] watches. You can find the movement type in each model's specifications.
Ordering & Pre-Orders
What is a pre-order?
A pre-order allows you to reserve a watch that is in prototyping or production. Once ready, your piece will be shipped according to the timeline shown on the product page.
Can I cancel my pre-order?
Yes, cancellations are allowed within 24 hours of placing your pre-order. After that, refunds are processed only after the expected delivery date passes.
What happens if a pre-order doesn't go into production?
In the unlikely event that production does not proceed, your pre-order will be fully refunded.
Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping. Costs and delivery times are calculated at checkout based on your location.
How long will shipping take?
Delivery times vary by region and product availability. Estimated delivery windows are shown during checkout and on product pages.
Do I have to pay customs or duties?
Depending on your country, customs fees or import duties may apply. These are the responsibility of the buyer.
Returns & Warranty
Can I return a watch?
Yes. We accept returns within 14 days of delivery if the item is unused, unworn, and in original condition. See our Return Policy for more details.
Do you offer a warranty?
All Emporial watches include a complimentary 2-year warranty covering manufacturing defects.
Watch Care & Adjustments
Can I adjust the strap myself?
We recommend professional adjustment, especially for metal bracelets, to avoid scratches or damage. Some models may be easier to size at home — refer to the Instructions page.
How do I clean my watch?
Use a soft, dry microfiber cloth for daily cleaning. Avoid contact with moisture unless your watch is water-resistant.
Still Need Help?
If you couldn’t find what you were looking for, don’t worry — we’re here for you.
Reach out at Emporial@post.cz and we’ll get back to you as soon as possible.
